A. Just click on the “Sign Up” button on the top right hand corner of the page and fill in your name, email address and password. You can even sign up using your Facebook account. Yes, it is that simple!
Q. How can I save my address on The Nature Pure?
A. When you sign up for your The Nature Pure account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order. To manage these addresses visit to the My Account page and click the “Address Book” tab.
Q. What if I have forgotten my account password?
When signing in you can click on the forgotten password link below the sign up area. You will immediately be redirected to a new page where you will be instructed to fill in your email address. Soon after, you will receive an email with a link to reset password.
Q. How do I check the current status of my order?
You can review the status of your orders and other related information by visiting the “My Orders” tab in your “My Account” page and you can instantly see the status of a specific order.
Q. What does the different order status mean?
A. Pending: Your order has been logged into our system but the payment has not gone through yet.
Processing: Your order is being processed by us and will be dispatched shortly.
Order Shipped: Your order has been dispatched by us and is with the courier company on its way to your address.
Order Cancelled: Your order has been cancelled.
Partially Shipped: Part(s) of your order have been dispatched; the next part(s) will be following shortly.
Q. Can I order a product that is “Out of Stock”?
Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock. Simply click on the product. Once you are on the product page, you will immediately see an option to notify you when the product is back in stock. Remember, this can only be done if you have a Deewal account and are signed in at the time.